Privacy Policy

Last updated: April 14, 2025

This Privacy Policy describes how SEAL Products (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.sealwoundcare.com (“the Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to any individual using our Services, whether as a customer, website visitor, or another individual whose information we collect under this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will appear on this page with a revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information from various sources to:

  • Communicate with you

  • Process and fulfill orders

  • Provide, personalize, and improve our Services

  • Comply with legal obligations

  • Prevent fraud and ensure platform security

What Personal Information We Collect

Information You Provide Directly

  • Contact details: name, email, phone number, shipping/billing address

  • Order details: products purchased, payment method, delivery info

  • Account information: username, password, security preferences

  • Customer support communications

  • SMS consent data: when you opt in to receive SMS messages from SEAL (see below for details)

You may choose not to provide certain information, but this may limit some features or services.

Information Automatically Collected

We automatically collect certain data when you access or use our Site:

  • Device and browser information

  • IP address and location (city/state-level only)

  • Cookies and session identifiers

  • Site activity and cart behavior

This helps us operate, secure, and optimize our ecommerce experience.

Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Power and enhance website functionality

  • Remember your preferences

  • Track items in your cart and checkout progress

  • Analyze usage and site performance

  • Deliver personalized ads and content

You can control cookie preferences through your browser settings, though disabling cookies may affect functionality.

See Shopify’s cookie policy: https://www.shopify.com/legal/cookies

SMS Marketing & Abandoned Cart Notifications

We may use your phone number to send transactional or marketing messages, including order updates, product restocks, or abandoned cart reminders.

Example:

“SEAL’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.”

SMS Consent and Data Use

  • We only send text messages if you have explicitly opted in.

  • You may opt out at any time by replying “STOP.”

  • Phone numbers collected for SMS are used solely for message delivery and customer support.

  • We never share or sell text messaging originator opt-in data or consent with any third parties.

How We Use Your Personal Information

1. Providing Products and Services

To:

  • Process payments and fulfill orders

  • Ship products and manage returns

  • Communicate order updates and confirmations

  • Manage your account or preferences

Note: Shopify may process your data as part of providing our ecommerce infrastructure. Please review Shopify’s Privacy Policy for more details.

2. Marketing and Advertising

We may use your information to:

  • Send email, SMS, or postal promotions (with your consent)

  • Show personalized content and ads based on browsing behavior

  • Analyze marketing effectiveness

EEA residents: We rely on Art. 6(1)(f) GDPR (legitimate interests) for marketing activities, unless consent is required.

3. Security and Fraud Prevention

We use your information to prevent, detect, and respond to suspicious or fraudulent activity.

EEA basis: Art. 6(1)(f) GDPR (legitimate interests).

4. Service Improvements & Communications

We use data to improve usability, troubleshoot issues, and respond to inquiries.

Global Privacy Control (GPC)

We honor Global Privacy Control signals to opt out of personal data sharing and targeted advertising. Learn more at globalprivacycontrol.org.

We do not currently respond to “Do Not Track” browser signals.

How We Disclose Personal Information

We may share your personal data with:

  • Vendors for IT, analytics, fulfillment, and shipping

  • Payment processors for secure transaction handling

  • Business and marketing partners (for aggregated analytics only)

  • Affiliates for operational purposes

  • Legal authorities when required by law

We do not sell or share sensitive data, nor do we use it for profiling without consent.

Disclosure Summary (Past 12 Months)

CategoryRecipients
Identifiers (name, email, phone)Vendors, Partners, Affiliates
Commercial information (orders, support)Vendors, Partners
Usage dataAnalytics & Marketing Vendors
Geolocation (city/state)Analytics Vendors

Sale and Sharing of Personal Information

We have “shared” limited categories of data for analytics and advertising purposes:

CategoryRecipients
IdentifiersMarketing & analytics partners
Commercial infoMarketing partners
Usage dataAnalytics tools

Important:

“The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Location Tracking and Location-Based Services

Our Site may collect location data (city/state-level) via your IP address or device for analytics and localization (e.g., regional pricing, shipping estimates).

We do not collect or store precise GPS data.

If you enable location permissions for a SEAL app or service in the future, we will only use this information to improve shipping accuracy, product availability, or safety compliance reporting.

Children’s Data

Our Services are not intended for children under 16.

We do not knowingly collect or sell personal data from minors.

If you believe a child has provided us data, contact us immediately for removal.

Security and Data Retention

We maintain administrative, technical, and physical safeguards to protect your data.

However, no system is 100% secure; please avoid sending sensitive medical or payment data via unsecured channels.

We retain your information only as long as necessary for:

  • Order fulfillment and warranty support

  • Account management

  • Legal or tax obligations

  • Dispute resolution

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access / Know what data we hold

  • Correct inaccuracies

  • Delete your information

  • Port your data to another provider

  • Opt Out of targeted ads or data sharing

  • Withdraw Consent for marketing

  • Restrict processing

  • Appeal a denied request

Submit a request through our website contact form or email privacy@sealwoundcare.com.

We may request verification before fulfilling requests.

International Data Transfers

If you are located outside the U.S., your data may be transferred to the United States for processing.

We rely on:

  • Standard Contractual Clauses (SCCs)

  • Adequacy determinations by relevant authorities

Contact Us

For questions, data requests, or complaints, contact:

📧 Email: info@bc3tech.com

📧 Privacy Inquiries: privacy@sealwoundcare.com

🏢 Mail:

SEAL Products / BC3 Technologies

3701 Southwestern Blvd, Building A

Baltimore, MD 21229, USA

We are the data controller of your personal information unless stated otherwise.